Teleporting/Rubberbanding in games but have low ping


  • Game Admins

    Starting a bit after the beginning of January, my internet has been acting weird lately. While playing any online game, there’s this one to two second rubberband that periodically happens every now and then. It can get frustrating at times because of not getting a kill despite my input being correct, getting killed behind walls, etc etc. I use ethernet to connect to the internet, not wireless.

    I’ve already called my ISP (Comcast) twice to come out and they weren’t able to fix the problem and then claimed the modem was sending the correct signals so it wasn’t on their end. Looking at the modem now, it definitely does look perfect, no errors or bad power levels and what not. I’ve tried mostly anything I can think of so I’m quite unsure what I can do. The issue also affects downloading content like pictures/videos. Pictures can load very slowly (despite having very fast download speeds) and videos can take quite some time to fully buffer as well. The only thing I haven’t tried is cleaning out my PC but that’s sorta a last resort option as I hate taking it apart. That doesn’t mean I never clean it at all, It’s just not a thing I do every week/month or so.

    Things I’ve tried:

    1. Powercycling the modem
    2. Restarted my computer
    3. Did two full virus scans on both hard drives in my computer (with no results being found)
    4. Did a full CCleaner wipe, issue still present
    5. Changed DNS servers (figured it could be a DNS problem but this didnt fix anything)
    6. Other things I can’t think of at the moment

    If anyone has any ideas, it would be appreciated.


  • Game Admins

    Starting a bit after the beginning of January, my internet has been acting weird lately. While playing any online game, there’s this one to two second rubberband that periodically happens every now and then. It can get frustrating at times because of not getting a kill despite my input being correct, getting killed behind walls, etc etc. I use ethernet to connect to the internet, not wireless.

    I’ve already called my ISP (Comcast) twice to come out and they weren’t able to fix the problem and then claimed the modem was sending the correct signals so it wasn’t on their end. Looking at the modem now, it definitely does look perfect, no errors or bad power levels and what not. I’ve tried mostly anything I can think of so I’m quite unsure what I can do. The issue also affects downloading content like pictures/videos. Pictures can load very slowly (despite having very fast download speeds) and videos can take quite some time to fully buffer as well. The only thing I haven’t tried is cleaning out my PC but that’s sorta a last resort option as I hate taking it apart. That doesn’t mean I never clean it at all, It’s just not a thing I do every week/month or so.

    Things I’ve tried:

    1. Powercycling the modem
    2. Restarted my computer
    3. Did two full virus scans on both hard drives in my computer (with no results being found)
    4. Did a full CCleaner wipe, issue still present
    5. Changed DNS servers (figured it could be a DNS problem but this didnt fix anything)
    6. Other things I can’t think of at the moment

    If anyone has any ideas, it would be appreciated.



  • if you are using a router/wifi try connecting directly to the modem/ethernet


  • Game Admins

    @Sun:

    if you are using a router/wifi try connecting directly to the modem/ethernet

    Should of mentioned that I already use ethernet, considering wireless is the worst thing you can do for gaming


  • Administrators

    Did you reinstall your OS since then and/or did you try seeing if the issue affects a Live CD? Either of those rules out half of potential problems.



  • I would check temperature, power supply, connections and nearby signal sources on pc, cables and modem. Microwaves, old tvs and even powerline can mess with trash-tier modems, cable coils(which you should avoid in the first place).


  • Game Admins

    @Zetanor:

    Did you reinstall your OS since then and/or did you try seeing if the issue affects a Live CD? Either of those rules out half of potential problems.

    I haven’t actually reinstalled my OS since I put together this computer back a couple of years ago so that could potentially be a cause for the issues. I do have new computer parts sitting here but from what I was reading about the Windows 10 free upgrade is that it’s tied to the motherboard the previous installation (windows 7) was on. I don’t really want to buy Windows 10 if I don’t have to (don’t really want to yar har either) so it’s just figuring out my options. I’m not quite familiar with Linux so I havent tried using a Live CD yet.

    @ReaM:

    I would check temperature, power supply, connections and nearby signal sources on pc, cables and modem. Microwaves, old tvs and even powerline can mess with trash-tier modems, cable coils(which you should avoid in the first place).

    My temps seem to be fine, task manager shows no 100% cpu spikes, ram isn’t maxed either. No microwaves/old tv’s are nearby the computers being affected, and nearby wireless devices have been turned off. The thing that makes me feel like it isn’t my computer is that my PS4, connected by ethernet, also experiences the rubberbanding as well. Each time I perform a internet test the download/upload speeds are very very low (I have 75 mbps download and the PS4 thinks my download speed is 300-400 kbps)

    Now I’m probably gonna get a response saying something about the CPU, yeah it’s old by today’s standards (i5’s already are in what 4000-5000 series now?) so that’s a potential case as well. I purchased an i7 4790k like I said above but because of the Windows 10 issue I’m not sure I can use it without purchasing/other



  • LAN driver. Rollback or installing the new one might work.


  • Game Admins

    @CMasta:

    LAN driver. Rollback or installing the new one might work.

    The most update to date LAN drive for my motherboard is dated from 2012. I downloaded it but only provided the options to repair or uninstall, with modify being greyed out. Repairing seems to have installed the updated driver but the issue is still present.

    Edit: Something I forgot to mention that could potentially be the culprit: A while back I purchased a battery backup for when storms knock the power out (so I can still use the computer until the power comes back). Pretty much all of my electronical devices are plugged into it. Recently I’ve been hearing this popping noise which I can only assume is the battery backup. It happens only once a day, however. Wouldn’t this popping noise be emitting electromagnetic charges which could disrupt the connections around it?



  • If your ps4 got same rubberband error, then, clearly, your router/cables having problems. By the way, some of them might act weird when you plug devices with different operating systems. It sounds dumb, but there were cases where routers equally spread bandwidth to all linux users, while people on windows get nothing.
    Popping in your battery backup is probably a bad relay.

    Try unplugging everything from that router and battery backup, check cables nearby doors/edges and try to test your internet again. Testing someone else’s working router would be the best move.


  • Game Admins

    @ReaM:

    If your ps4 got same rubberband error, then, clearly, your router/cables having problems. By the way, some of them might act weird when you plug devices with different operating systems. It sounds dumb, but there were cases where routers equally spread bandwidth to all linux users, while people on windows get nothing.
    Popping in your battery backup is probably a bad relay.

    Try unplugging everything from that router and battery backup, check cables nearby doors/edges and try to test your internet again. Testing someone else’s working router would be the best move.

    After running another internet test on the PS4 it seems to be reporting higher values for my download/upload speed than last night. Strangely however, it doesn’t show the actual speed I have (the PS4 is showing 25-30 mbps when my download speed is 75 mbps). Hopefully it was just a one time thing.

    My next move was to turn off the battery backup and remove all the devices connected to it, then connect only the computer to the wall. Before doing that I’ll wait and see if there’s any other ideas.

    I did a couple of trace routes to steampowered.com in an attempt to see what nodes were having issues. Turns out the node that’s having issues is random each time, with has a number very close to 999 ms. Now I said before this happens with any multiplayer game, not just limited to Steam. But since I play Source games more often than those games, I felt the traceroute to Steam was more important.

    First attempt:
    1    <1 ms     1 ms    <1 ms  192.168.0.1
    2    18 ms     8 ms     9 ms  96.120.37.45
    3    18 ms   997 ms     8 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
    4    10 ms     9 ms    10 ms  xe-2-1-8-0-ar02.stuart.fl.pompano.comcast.net [68.86.165.169]
    5    14 ms    14 ms    13 ms  hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
    6    17 ms    14 ms    15 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
    7    15 ms    14 ms    14 ms  he-0-12-0-1-pe03.nota.fl.ibone.comcast.net [68.86.82.250]
    8    14 ms    24 ms    15 ms  a104-73-23-167.deploy.static.akamaitechnologies.com [104.73.23.167]
    
    Second attempt:
     1    <1 ms    <1 ms    <1 ms  192.168.0.1
     2     8 ms     7 ms     8 ms  96.120.37.45
     3     8 ms     9 ms     9 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
     4    14 ms    31 ms    10 ms  xe-2-1-8-0-ar02.stuart.fl.pompano.comcast.net [68.86.165.169]
     5    14 ms    14 ms    15 ms  hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
     6    16 ms    15 ms    16 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
     7   861 ms    17 ms    14 ms  he-0-12-0-1-pe03.nota.fl.ibone.comcast.net [68.86.82.250]
     8    14 ms    14 ms    14 ms  a104-73-23-167.deploy.static.akamaitechnologies.com [104.73.23.167]
    
    Third and last attempt:
    
     1    <1 ms    <1 ms    <1 ms  192.168.0.1
     2     9 ms     9 ms     8 ms  96.120.37.45
     3     8 ms     9 ms     9 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
     4    10 ms    11 ms    11 ms  xe-2-1-8-0-ar02.stuart.fl.pompano.comcast.net [68.86.165.169]
     5    14 ms    14 ms    13 ms  hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
     6    16 ms    14 ms    20 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
     7    15 ms    14 ms    16 ms  he-0-12-0-1-pe03.nota.fl.ibone.comcast.net [68.86.82.250]
     8    16 ms    15 ms    14 ms  a104-73-23-167.deploy.static.akamaitechnologies.com [104.73.23.167]
    

    Here’s another traceroute to Nox:

    First attempt:
    1    <1 ms    <1 ms    <1 ms  192.168.0.1
    2     8 ms    10 ms     8 ms  96.120.37.45
    3    10 ms     9 ms     7 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
    4   691 ms    15 ms    13 ms  xe-4-1-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.122.49]
    5    13 ms    13 ms    14 ms  he-0-17-0-1-ar01.northdade.fl.pompano.comcast.net [68.85.219.153]
    6    14 ms    17 ms    15 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
    7    28 ms    30 ms    29 ms  68.86.84.153
    8    46 ms    48 ms    58 ms  be-10414-cr02.chicago.il.ibone.comcast.net [68.86.86.245]
    9    46 ms    48 ms    48 ms  be-10405-cr02.350ecermak.il.ibone.comcast.net [68.86.87.186]
    0    45 ms    46 ms    47 ms  hu-0-17-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.87.218]
    1    58 ms    57 ms    57 ms  chi-2-6k.il.us [198.27.73.65]
    2    60 ms    58 ms    59 ms  bhs-g2-a9.qc.ca [198.27.73.89]
    3    61 ms    59 ms    60 ms  vac3-0-a9.qc.ca.vaccum [198.27.73.241]
    4    59 ms    59 ms  1032 ms  vac3-1-n7.qc.ca.firewall [198.27.73.242]
    5    58 ms    59 ms    59 ms  vac3-2-n7.qc.ca.tilera [198.27.73.247]
    6    59 ms    59 ms    61 ms  vac3-3-n7.qc.ca [198.27.73.237]
    7     *        *        *     Request timed out.
    8    59 ms    58 ms    58 ms  192.99.20.148
    
    Second attempt:
      1   674 ms    <1 ms    <1 ms  192.168.0.1
      2     7 ms     8 ms    19 ms  96.120.37.45
      3    10 ms     8 ms     8 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
      4    22 ms    21 ms     9 ms  xe-4-1-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.122.49]
      5    15 ms    14 ms    16 ms  he-0-17-0-1-ar01.northdade.fl.pompano.comcast.net [68.85.219.153]
      6    15 ms    16 ms    15 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
      7    29 ms    29 ms    85 ms  68.86.84.153
      8    47 ms    48 ms    48 ms  be-10414-cr02.chicago.il.ibone.comcast.net [68.86.86.245]
      9    48 ms    46 ms    48 ms  be-10405-cr02.350ecermak.il.ibone.comcast.net [68.86.87.186]
     10    46 ms    48 ms    47 ms  hu-0-17-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.87.218]
     11    58 ms    58 ms    57 ms  chi-2-6k.il.us [198.27.73.65]
     12    59 ms    59 ms    59 ms  bhs-g2-a9.qc.ca [198.27.73.89]
     13   848 ms    60 ms    62 ms  vac3-0-a9.qc.ca.vaccum [198.27.73.241]
     14    59 ms    59 ms    59 ms  vac3-1-n7.qc.ca.firewall [198.27.73.242]
     15    61 ms    60 ms    59 ms  vac3-2-n7.qc.ca.tilera [198.27.73.247]
     16    69 ms    59 ms    59 ms  vac3-3-n7.qc.ca [198.27.73.237]
     17     *        *        *     Request timed out.
     18    59 ms    59 ms    60 ms  192.99.20.148
    
    Third and last attempt:
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     8 ms     9 ms     8 ms  96.120.37.45
      3     8 ms     9 ms     7 ms  xe-9-1-0-sur01.staterd7.fl.pompano.comcast.net [162.151.114.153]
      4    10 ms    19 ms     9 ms  xe-4-1-11-0-ar02.stuart.fl.pompano.comcast.net [162.151.122.49]
      5    14 ms    14 ms    14 ms  he-0-17-0-1-ar01.northdade.fl.pompano.comcast.net [68.85.219.153]
      6   460 ms    16 ms    15 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
      7    30 ms    29 ms    27 ms  68.86.84.153
      8    47 ms    46 ms    48 ms  be-10414-cr02.chicago.il.ibone.comcast.net [68.86.86.245]
      9    48 ms    46 ms    48 ms  be-10405-cr02.350ecermak.il.ibone.comcast.net [68.86.87.186]
     10    45 ms    59 ms    47 ms  hu-0-17-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.87.218]
     11    58 ms    57 ms    57 ms  chi-2-6k.il.us [198.27.73.65]
     12    59 ms    58 ms    59 ms  bhs-g2-a9.qc.ca [198.27.73.89]
     13   933 ms    59 ms    60 ms  vac3-0-a9.qc.ca.vaccum [198.27.73.241]
     14    59 ms    59 ms    59 ms  vac3-1-n7.qc.ca.firewall [198.27.73.242]
     15    61 ms    59 ms    59 ms  vac3-2-n7.qc.ca.tilera [198.27.73.247]
     16    59 ms    58 ms    59 ms  vac3-3-n7.qc.ca [198.27.73.237]
     17     *        *        *     Request timed out.
     18    59 ms    59 ms    59 ms  192.99.20.148
    
    

    I’m not quite sure why the Nox traceroute has a time out that happens in the exact same place each time, but regardless command prompt says the trace route was completed successfully. Also not sure what could be causing the extreme lag when connecting to one of these nodes.



  • yan yan



  • I doubt that steam or psn will give you more than 20-25 megabytes per second. I had up to 400mbps connection to Europe, but neither torrents nor steam used at least 10%.  :cry:
    Try doing a speed test. Although all this is ‘offtopic’.


  • Game Admins

    @ReaM:

    I doubt that steam or psn will give you more than 20-25 megabytes per second. I had up to 400mbps connection to Europe, but neither torrents nor steam used at least 10%.  :cry:
    Try doing a speed test. Although all this is ‘offtopic’.

    I wouldn’t say that it’s off topic, most of what I’ve been saying is relating to the connection issue at hand. Anyway, speedtest.net shows the bar dipping down at random points (like the traceroutes):

    I also did a testmy.net test as well:


  • Administrators

    6  460 ms    16 ms    15 ms  be-20214-cr01.miami.fl.ibone.comcast.net [68.86.90.205]
    lol


  • Game Admins

    Outrage reports seem to show that the southeast side of Florida (Miami included) have issues at the moment. Don’t really understand why Comcast is routing my internet to travel all the way south to eventually go north but whatever.

    Did a particular test that determines whether if the issue is my connection to Comcast, Comcast’s connection to the internet, or my modem. The test involved pinging my modem’s WAN IP, my modem’s LAN IP, and a random website (google.com). The idea is to check whenever latency spikes happen and then look at the three ping tests to determine the culprit.

    If the normal website lags, then it’s Comcast’s connection to the internet. If the normal website and the gateway IP lag, then it’s my connection to Comcast. However, if all three lag, then it’s the modem at fault. Turns out that all three lag at the same time so it’s probably the modem.



  • try changing “rate” to less than 30000 in source games



  • It might be something called wlan autoconfig.
    I thought they had patched it but windows likes to periodically scan for any available wireless connections and this can causes latency issues.

    You can manually disable it from the cmd, or in the registry editor somewhere, i haven’t done it for years but its something like
    "netsh wlan set autoconfig enabled=no interface=“Wireless Network Connection”"

    Oh you said your PS4 is doing it too, AND wired connection, i should probably read :)


  • Game Admins

    Got a replacement modem and router in the mail today. After setting everything up and redoing the test i mentioned earlier, I saw no latency issues. Launched up a game and had no teleporation, woo


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